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Leadership training, coaching, and business optimization for the hospitality industry!
My name is Matt Heller, and I founded Performance Optimist Consulting with one goal in mind... to help YOU make sure you are getting the most out of yourself and your teams.
Whether you run an amusement park, water park, FEC, or museum, your success all starts with leadership...
Together, we can help develop a great leadership team! Call or email today to find out more!Whether you run an amusement park, water park, FEC, or museum, your success all starts with leadership...
- Great leaders inspire and motivate your workforce!
- An engaged and motivated workforce leads to better sales and less turnover
- Better sales and less turnover lead to better business performance!
How I help leaders lead...
The blog Timely and thought-provoking articles on topics like leadership, guest service, motivation, leadership, communication and leadership. Did I mention leadership? I observe the human condition and experience and usually find some sort of leadership lesson hiding underneath. Recent posts:
Go to the blog |
Training If you are not going to train your leaders, don't bother training your employees. Handing your leaders a set of keys and a radio is not the way to set them up for success. Train your leaders on the importance of communication, motivating their teams and being a positive role model. Learn More |
Interactive Keynotes A staple of any good conference is a rousing keynote to start things off right or send attendees home with a belly full of motivational firepower. I'll bring my energy, enthusiasm and most importantly, my ability inspire action to just about any audience. Learn More |
Development programs Learning doesn't stop when the gates or doors open, and bad habits can form quickly when behavior is left unchecked. Take control of your employees' development by continuing to train them on an ongoing basis. Our development programs work within the confines of your busy operation. Learn More |
Team Building There may be no 'I' in team, but there are a lot of individuals with concerns for their own well being. Those concerns must be aligned for the good of the group and for the team to achieve it's goals. Get to the heart of the matter to find out what makes your team tick. Learn More |
Professional coaching How many professional sports teams have a coach? All of them. Everyone needs a little help and guidance now and then, and often the most lasting and sustainable change is the one you make for yourself. Learn More |
Mystery Shopping Report Analysis/Business Optimization Partnering with Amusement Advantage, I will analyze your mystery shopping reports to provide additional insight into how your business is performing. This data can be used to promote true, long-term improvement in your business practices. Learn More |
A very nice person saying something nice!
"I have known Matt Heller for several years. I consider him a friend as well as a colleague. Matt is an amazing authority on training for the amusement industry. His work experience gives him instant "street credit" with his audience. Most recently, Matt conducted a Leadership and Train-the-Trainer session for over 200 of our seasonal management staff. What a terrific way to kick off the 2012 season! Matt was both enlightening and inspiring. I have heard feedback from each of our departments stating how their seasonal management team are referencing and implementing the skills learned during Matt's presentation. We can't wait to bring him back again!”
Jana - Schlitterbahn Waterparks
Proud to partner with:
Providing detailed trend and summary reports
Got a leadership or training dilemma? Want to take your leadership skills to the next level? Contact me today!
407-435-8084
matt@performanceoptimist.com
407-435-8084
matt@performanceoptimist.com
Copyright 2012 Performance Optimist Consulting